Retailers had little reason to celebrate following the release of trading results over the Christmas period. But while overall sales figures looked dismal across the board, online revenues mitigated some of the damage, providing further proof that a strong multi-channel strategy will be the difference in staying ahead as consumer spending continues to tighten.
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http://www.computerweekly.com/news/2240113967/Why-technology-will-be-crucial-to-retailers-in-2012